Privacy Policy — Adaptive Innovations

Information we collect

Information you give us

Account and sign-in details, including the identifier needed to sign you in.
Profile and contact details associated with your account.
Anything you send us directly, such as support requests or feedback.
Information you enter into the app. Some of this may be health information, which we handle in accordance with applicable law, including HIPAA where it applies.

Information the app collects automatically

Device and app details: device model, operating system version, app version, language, and similar technical data.
Log and usage data: features you use, timestamps, and interaction events, used to run and improve the service.
IP address, and the approximate (city-level) location derived from it.
Precise location. With your permission, the app collects precise device location to provide and improve location-based features of the service. You control this permission and can turn it on or off at any time in your device settings.
Diagnostic and crash data when the app encounters an error.
A push notification token, if you turn on notifications, so we can deliver them.

How we use information

We use the information above to:

Sign you in and keep your account secure.
Provide the app and the features you use.
Send you service messages and, if enabled, notifications.
Respond to your support requests.
Monitor, troubleshoot, and improve reliability and performance.
Detect and prevent fraud, abuse, and security incidents.
Meet our legal and regulatory obligations.

How we share information

We share information only in these situations:

With service providers. Companies that host our infrastructure, handle authentication, deliver messages, and monitor errors process data on our behalf under contract. We require each of them to protect your information and to use it only for the purposes we specify.
For legal and safety reasons. When required by law, or to protect the rights, safety, and security of users, the public, or Adaptive.
In a business transfer. If Adaptive is involved in a merger, acquisition, or sale of assets, information may transfer as part of that transaction, subject to this policy.
With other third parties. We may share or disclose information with other third parties where you have consented or as otherwise permitted by applicable law.

How long we keep information

We keep information for as long as needed to provide the service, and afterward as required to meet legal, security, and recordkeeping obligations.

Security

We protect information using encryption in transit and at rest, access controls that limit who can see it, and monitoring for unauthorized access. No system is perfectly secure, but we work to protect your information and to respond promptly if something goes wrong.

Your choices

Notifications. You can turn notifications on or off in the app or your device settings.
Account information. You can view and update much of your account information within the app, or by contacting us.
Deleting your account and data. You can request deletion of your account and the personal information tied to it from within the app, or by contacting us at privacy@adaptive.co. We’ll delete it, except where we’re required to retain certain records by law.

Changes to this policy

We’ll update this policy when our practices change. When we do, we’ll revise the date at the top, and for significant changes we’ll provide a more prominent notice. Continuing to use the app after an update means the revised policy applies to you.

Contact us

Adaptive Innovations Co.
privacy@adaptive.co